Executive Overview
Fleet health, escalations, and partner accountability — SF Bay Area, CA
Executive summary. Recurring sensor failures, disputed technical ownership, incomplete repair evidence, and parts shortages are the primary contributors to fleet downtime. Fleet uptime is 80% vs 95% target. 20 events are escalated, average repair cycle is 4.0 days, and warranty approval sits at 30%.
Fleet Uptime
80%
+2%
Target 95%
Total Fleet
100
80 available · 20 grounded
Grounded
20
8 safety · 12 technical
Open Service Events
32
Escalated Events
10
Avg Time to Repair
4.0d
Target 1.5d
First-Time Fix
68%
-3%
Warranty Approval
30%
Denials driven by docs
Repeat Sensor Faults
14
SLA Breaches
7
Vehicles Available
80
Vehicles in Warranty
82
Fleet uptime trend
12-week rolling, target 95%
Open events by workflow stage
32 open events
Downtime hours by responsible partner
Last 30 days
Top failure categories
Open events
Escalation aging
20 escalations
Warranty approvals vs denials
Last 90 days
Repeat failures by component
60-day window
Time in disputed ownership
Hours per case
Cases approaching SLA breach
Next 24 hours
Highest-Risk Vehicles
Repeated faults, extended downtime, or blocked cases
| Fleet ID | VIN | Open Cases | Repeat Faults | Days Grounded | Current Owner | Current Blocker | SLA |
|---|---|---|---|---|---|---|---|
| AV-011 | 5YJAV0011NG00187 | 0 | 2 | 2d | Prime | Diagnosis | At risk |
| AV-022 | 5YJAV0022NG00374 | 0 | 2 | 3d | Prime | Diagnosis | At risk |
| AV-027Demo case | 5YJAV0027NG00459 | 0 | 3 | 4d | Nexus | Awaiting parts | |
| AV-033 | 5YJAV0033NG00561 | 0 | 2 | 5d | Alpha | Diagnosis | |
| AV-042 | 5YJAV0042NG00714 | 0 | 3 | 6d | Nexus | Awaiting parts | |
| AV-044 | 5YJAV0044NG00748 | 0 | 2 | 2d | Prime | Diagnosis | At risk |
| AV-051 | 5YJAV0051NG00867 | 0 | 3 | 3d | Alpha | Escalated | |
| AV-055 | 5YJAV0055NG00935 | 0 | 2 | 4d | Nexus | Diagnosis |
Demo case: SE-1042 — Recurring Front Sensor Communication Fault on AV-027. Illustrates ownership dispute, evidence handoff, parts shortage, and warranty recovery.
Open SE-1042